1. Introduction: Broken Phone? Phone Kiosks Might Be an Option
So, you’ve cracked your phone screen, dropped it in water, or it just won’t turn on.
What do you do with it?
Before you toss it in the trash, consider a phone kiosk! These automated kiosks, like ecoATM, are often found in shopping malls and grocery stores, and some of them accept broken phones.

While you might not get as much cash for a damaged device, phone kiosks offer a convenient and environmentally friendly way to dispose of your old phone. They handle the recycling process responsibly, ensuring your data is securely erased and the materials are properly handled. This article explores which phone kiosks take broken phones, what to expect, and how to prepare your device.
2. Do Phone Kiosks Take Broken Phone? ecoATM and Other Options
Not all phone kiosks accept broken phones. Some, like certain kiosks focused on reselling devices, might only take phones in good working condition. However, others, like ecoATM, do accept broken phones for recycling or potential refurbishment.
- ecoATM:
- Accepts broken phones: ecoATM accepts a wide range of damaged phones, even those with cracked screens, water damage, or charging issues.
- Recycling or refurbishment: Depending on the extent of the damage, ecoATM might recycle the phone or refurbish it for resale.
- Other Kiosk Operators:
- Varying policies: Other kiosk companies may have different policies regarding broken phones. Check their websites or the kiosk itself for details.
3. What Counts as a “Broken” Phone for a Kiosk?
The definition of a “broken” phone can vary between kiosk operators. Here’s a general overview:
- Types of Damage:
- Cracked screens: One of the most common types of damage.
- Water damage: Phones exposed to water might have internal damage.
- Non-functional buttons: Power buttons, volume buttons, or home buttons might not work.
- Charging issues: The phone might not charge or hold a charge.
- Camera problems: The camera might be broken or produce blurry images.
- Software issues: The phone might have software glitches or be stuck in a boot loop.
- Severity of Damage:
- Minor damage: Phones with minor damage (e.g., small cracks, scratches) are more likely to be accepted.
- Major damage: Severely damaged phones (e.g., shattered screens, significant water damage) might have limited or no value.
- Functionality:
- Powering on: Some kiosks require the phone to at least power on for assessment.
- Basic functions: Certain functions (e.g., touchscreen responsiveness) might need to be working for the kiosk to provide an offer.
4. How Much Do Kiosks Pay for Broken Phones? (ecoATM Prices & More)
Don’t expect a big payout for a broken phone. Here’s what you need to know:
- Reduced Payouts:
- Significant reduction: Broken phones receive significantly lower offers than working devices, often a fraction of the price.
- Factors Affecting Price:
- Type of damage: The type and severity of the damage influence the valuation. For example, a cracked screen might result in a smaller deduction than water damage.
- Phone model: Newer and more popular models, even when broken, might still have some value.
- Market demand: Current market conditions can also affect prices.
- Potential for $0 Offer:
- Severely damaged phones: Phones with extensive damage might have no resale value and might only be accepted for recycling.
5. Why Sell or Recycle Your Broken Phone at a Kiosk?
Even if the payout is low, there are good reasons to use a kiosk for your broken phone:
- Convenience:
- Quick and easy: Simply drop your phone in the kiosk, and it handles the rest.
- No need for listings or shipping: Avoid the hassle of selling online or dealing with buyers.
- Responsible Recycling:
- Environmentally friendly: Kiosks ensure your phone is recycled properly, reducing e-waste and preventing harmful materials from entering landfills.
- Data Security:
- Secure data wiping: Kiosks use certified data wiping methods to erase your personal information, protecting your privacy.
6. Preparing Your Broken Phone for the Kiosk
Here’s how to prepare your broken phone before heading to the kiosk:
- Backup Data (if possible):
- Attempt data retrieval: If your phone still functions partially, try to back up your important data to a computer or cloud service.
- Remove Accessories:
- SIM card, case, screen protector: Take off any accessories before putting your phone in the kiosk.
- Factory Reset (if possible):
- Erase data: If your phone allows it, perform a factory reset to erase your personal data and settings.
7. Alternatives to Phone Kiosks for Broken Phones
If a kiosk isn’t the right option for you, consider these alternatives:
- Carrier Buyback Programs:
- Damaged phone trade-ins: Some carriers offer trade-in programs that accept damaged phones, but the offers might be low.
- Online Trade-In Sites:
- Check for broken phone acceptance: Some online platforms like Gazelle might accept broken phones, but the process involves shipping.
- Repair Shops:
- Cost-benefit analysis: If your phone is valuable, consider getting it repaired. Compare repair costs with potential resale value.
- Local Recycling Centers:
- Free recycling: Many cities and towns have local recycling centers that accept electronic waste, including broken phones.
8. Key Takeaways
- Some phone kiosks, like ecoATM, accept broken phones for recycling or potential refurbishment.
- Broken phones receive significantly lower payouts than working devices.
- Kiosks offer a convenient and responsible way to dispose of broken phones while protecting your data.
Conclusion
Phone kiosks provide a valuable service for those looking to get rid of broken phones. While the financial incentive might be less than for working devices, the convenience, environmental benefits, and data security make them a worthwhile option. By understanding the types of damage accepted and preparing your phone properly, you can make the most of this service and contribute to responsible e-waste management.
FAQs about Phone Kiosks and Broken Phones
1. Does ecoATM take phones with water damage? Yes, ecoATM generally accepts phones with water damage, but the offer will depend on the extent of the damage.
2. Can I sell a phone with a cracked screen at a kiosk? Yes, most kiosks that accept broken phones will take devices with cracked screens. However, the offer will be lower than for a phone with an intact screen.
3. What if my phone doesn’t turn on at all? Will a kiosk take it? Some kiosks might accept phones that don’t turn on, but others might require the phone to at least power on for assessment. Check the kiosk’s policy or ask an attendant.
4. How do I know if my phone is too broken to be accepted by a kiosk? Severely damaged phones with extensive damage might not be accepted. It’s best to check the kiosk operator’s website or contact their customer support for clarification.
5. Do I need to remove the SIM card from my broken phone before selling it at a kiosk? Yes, it’s recommended to remove your SIM card and any other accessories before selling or recycling your phone at a kiosk.
6. Can I get a price quote for my broken phone online before going to a kiosk? Some kiosk operators, like ecoATM, might have online tools or apps that provide estimated quotes based on the information you provide about your phone’s condition.
7. What should I do if the kiosk rejects my broken phone? If the kiosk rejects your phone, you can try another kiosk operator or explore alternative options like carrier buybacks, online trade-ins, or local recycling centers.
8. Are there any fees for recycling my broken phone at a kiosk? Most kiosks offer free recycling for phones, even if they have no resale value.